Senior Manager, Certification Operations, Data Center Learning

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

AWS Infrastructure Services is seeking a Senior Manager, Certification Operations who is customer‑obsessed and believes there is always an opportunity to improve the way we assess and certify our builders’ work‑readiness. As the single‑threaded owner of the Data Center Learning Certification program, you’ll manage and develop teams of certification professionals building high‑impact assessment methodologies for our AWS Data Center Communities (DCC) organization.

• Develop and execute strategies and mechanisms to ensure effective development and delivery of creative and innovative certification methodologies that scale across multiple geographies and languages.
• Work strategically with country and regional leaders to identify flexible, but consistent certification solutions to operational challenges and work toward ensuring only qualified builders access appropriate work requests.
• Solve business problems with focus on understanding root causes and driving forward‑looking opportunities in certification operations.
• Leverage AI and emerging technologies to optimize certification workflows and enhance team productivity.
• Drive utilization of assessment and performance data to support data‑driven certification outcomes.
• Design new metrics and enhance existing metrics to support the future state of certification operations.
• Experiment with and successfully implement new methods and modes of certification that build upon academic and industrial best practices.
• Integrate certification operations within centralized solutions (e.g., Boost) to enable efficient planning and management of work requests.
• Coach, mentor, and develop the team, including establishing and overseeing new employee onboarding programs, and providing career development planning and opportunities.
• Work with leading online training and certification platforms to develop and grow AWS Data Center Operations external certifications.
• Communicate at all levels, including with Executive Management across Global Data Center Operations.
• Own the strategy of the Certification Operations—including methodology, assessment, management, adoption, integration, and inspection.
• Prioritize work in alignment with strategic initiatives across DCO, DCEO, and DCMAT job families.
• Gather and use metrics to drive decisions on certification operations and investments in builder assessment.
• Manage team operations to schedule and budget across three main org capabilities: development, delivery, and integration with DC tools.
• Create comprehensive certification programs across a variety of assessment modalities and work environments.
• Establish and monitor adoption and operational excellence metrics for certifications, including coverage and impact on safety, availability, capacity, cost, and productivity.

• Bachelor’s degree or equivalent in a relevant field such as Instructional Design, Educational Technology, or Organizational Development.
• 5+ years of team management experience, or a PMP certificate and 5+ years of program or project management experience.
• 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience.
• Experience launching and building brand recognition of public certification programs.
• Experience creating and implementing large‑scale programs.
• Expertise with industry‑standard certification practices, assessment methodologies, and credentialing systems.
• Familiarity and/or experience with evidence‑based assessment and certification research methodologies along with program management tools, learning management systems, certification management platforms, assessment authoring tools, and integration with operational systems.
• A strong focus on internal customers’ needs and satisfaction, with an emphasis in demonstrating return on investment in certification.
• Experience building measures and metrics, and developing reporting solutions.

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