Senior Manager, Certification Operations, Data Center Learning

Senior Manager, Certification Operations, Data Center Learning

Join to apply for the Senior Manager, Certification Operations, Data Center Learning role at Amazon Web Services (AWS). AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain— and we’re looking for talented people who want to help.

• Develop and execute strategies and mechanisms to ensure effective development and delivery of creative and innovative certification methodologies that scale across multiple geographies and languages.
• Work strategically with country and regional leaders to identify flexible, but consistent certification solutions to operational challenges and work toward ensuring only qualified builders access appropriate work requests.
• Solve business problems with focus on understanding root causes and driving forward‑looking opportunities in certification operations.
• Leverage AI and emerging technologies to optimize certification workflows and enhance team productivity.
• Drive utilization of assessment and performance data to support data‑driven certification outcomes.
• Design new metrics and enhance existing metrics to support the future state of certification operations.
• Experiment with and successfully implement new methods and modes of certification that build upon academic and industrial best practices.
• Integrate certification operations within centralized solutions (e.g. Boost) to enable efficient planning and management of work requests.
• Coach, mentor, and develop the team, including establishing and overseeing new employee onboarding programs, and providing career development planning and opportunities.
• Work with leading online training and certification platforms to develop and grow AWS Data Center Operations external certifications.

• Communicate at all levels, including with Executive Management across Global Data Center Operations.
• Own strategy of the Certification Operations, including methodology, assessment, management, adoption, integration and inspection.
• Prioritize work in alignment with strategic initiatives across DCO, DCEO, and DCMAT job families.
• Gather and use metrics to drive decisions on certification operations and investments in builder assessment.
• Manage team operations to schedule and budget across three main org capabilities: development, delivery, and integration with DC tools.
• Create comprehensive certification programs across a variety of assessment modalities and work environments.
• Establish and monitor adoption and operational excellence metrics for certifications, including coverage and impact on safety, availability, capacity, cost and productivity.

Diverse Experiences: AWS values diverse experiences and encourages applicants with non‑traditional paths to apply. Why AWS? Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating. Inclusive Team Culture:
We value curiosity and connection and promote inclusion through affinity groups and collaborative events. Mentorship & Career Growth:
We provide resources for knowledge sharing, mentorship, and career advancement. Work/Life Balance:
We prioritize flexibility and work‑life harmony to support success in both personal and professional realms.

• Bachelor’s degree or equivalent in a relevant field such as Instructional Design, Educational Technology, or Organizational Development.
• 5+ years of team management experience, or a PMP certificate and 5+ years of program or project management experience.
• 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience.
• Experience launching and building brand recognition of public certification programs.

• Experi…