Financial Center Manager

Apply for the Financial Center Manager position at Fulton Bank
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Full‑time role based at the Herndon, VA financial center.

Primary responsibilities include leading a financial center’s performance, driving sales growth, fostering a culture of success, developing talent, managing operational excellence, and contributing to strategic initiatives.

• Drive Sales Performance:
  Utilize Fulton’s sales process and the Customer Relationship Management (CRM) tool to align key activities and behaviors needed to achieve and exceed sales growth for both new and existing customers within the consumer and business segments. Establish employee performance expectations and development plans to identify areas for improvement and set clear, actionable goals. Leveraging the CRM, cultivate meaningful relationships with customers, whether onboarding new clients or nurturing existing relationships, with a consistent approach to foster trust and loyalty.
  
  Handle complex customer inquiries with tact and efficiency.
• Leadership and
  
  Coaching:
  
  Actively utilize Fulton coaching models and feedback mechanisms to guide Financial Center employees towards goal attainment and sustained performance excellence. This role involves consistent coaching and mentoring of employees to help them realize their full potential. Through personalized guidance, role play, customized learning and support, empower the team to overcome challenges, develop key competencies, and excel in their roles.
• Business Development and Community Engagement:
  Build and maintain a strong network within the local community. Engage with individuals, small businesses, and community organizations, identifying opportunities to promote our small business banking products and services. Participate in networking and in community activities including non-profit board/committee positions to position Fulton as a valuable partner within the community. Be active on non-profit boards / committees in the community.
• Operational Excellence:
  Oversee the implementation of internal processes and procedures, ensuring compliance with all risk management initiatives and regulations. Evaluate and optimise the efficiency of our operations to maximise profitability and deliver an exceptional customer experience. Handle escalated customer issues with professionalism and efficiency.
• Manage and Develop Talent:
  Plan, assign, and evaluate the work of the Financial Center team. This involves screening and selecting top-notch candidates, providing guidance and coaching, establishing clear goals and objectives for each team member. Monitor volume, workflow, and quality, and manage performance, including performance appraisals and pay recommendations, to ensure that the team is motivated and performing at their best.
• Strategic Leadership:
  Extend beyond financial center and contribute to broader business and corporate initiatives. Consistently reinforcing our strategic goals to the team and stakeholders, leading through organisational change, and partnering with the Commercial segment will be integral. Champion cultural activities and participate in focus groups and task forces to drive continuous improvement.

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company‑assigned and/or job‑related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Bachelor’s degree or the equivalent experience. Specialty:
Business or other applicable. (Required)

5 or more years Banking, Financial Services or Sales. (Required)

3 or more years leading Sales, Operations or Risk Management. (Required)

• Ability to motivate a sales team, set expectations and drive accountability (Required)
• Smal…