Maintenance Supervisor

Overview

The Maintenance Supervisor is responsible for maintaining the physical integrity of the property at all times. This involves ensuring a safe and secure living environment for residents, visitors, and staff. The Maintenance Supervisor’s duty is to anticipate, identify, and correct any problems involving the property and implement procedures that prevent such problems. An effective program of maintenance is essential to:

• Maintain a safe environment.
• Cultivate resident satisfaction.
• Protect the investment of the apartment property owner.

The Maintenance Supervisor conducts all business in accordance with Gates, Hudson & Associates, Inc., established policies and procedures, state and federal laws; e.g., OSHA, ADA, Fair Housing, etc.

• Ensure compliance with procurement policies and use of Approved Vendors/Contractors for daily tasks and expenditures.
• Assist in prioritizing capital improvement projects.

• Recruit and recommend maintenance applicants.
• Provide proper technical and policy training and daily supervision of maintenance technicians.
• Schedule maintenance personnel in conjunction with Property Manager to ensure 24/7 emergency availability.
• Maintain all payroll records (vacation, sick leave, overtime) and provide payroll information to the Property Manager.
• Ensure all maintenance employees report in uniform and are trained on safety items.

• Meet reporting deadlines and maintain an activity calendar for routing, preventive maintenance, and general tasks.
• Update logs, manuals, and handbooks as requested by Management.
• Provide monthly readings of water consumption under the GHA Energy Management Program.
• Maintain security and accessibility systems for keys, master keys, beepers, and radios.
• Assist in implementing and maintaining an inventory and stock control system.
• Mark all company-owned equipment and tools with property name and telephone number.
• Provide instruction booklets for all property tools and equipment.

• Ensure all resident requests and issues are handled promptly and by priority per policy.
• Provide constant follow‑up on repair orders, staff and contractual, and service requests to ensure resolution.

• Maintain accurate records of preventive maintenance, service requests, expenditures, apartment make‑ready status, work‑in‑progress, etc.
• Schedule and perform minor and routine maintenance on all equipment regularly; inspect and maintain tools in excellent condition.
• Implement the preventative maintenance program per GH policy and procedure.

• Ensure the Repair Order System devised by GH is property implemented.
• Perform spot inspections to ensure quality workmanship and clean up.
• Oversee turnover/renovation process to ensure rent‑ready apartments and timely moves‑in.
• Ensure contractors meet specifications and advise Property Manager of shortcomings.
• Work with contractors to obtain quality performance.

• Conduct regularly scheduled safety meetings with staff.
• Maintain knowledge of EPA, OSHA regulations concerning storage and hazardous materials.
• Ensure safe conditions are maintained and unsafe conditions corrected immediately.
• Promote and implement safety and security measures to reduce liability and increase awareness.

• High school diploma or GED required.
• 3–5 years of experience as a Maintenance Technician, preferably in residential property management.
• 1–3 years of experience as a Maintenance Supervisor.
• CFC Type 2 or Universal certification required.
• Ability to perform plumbing, electrical, HVAC, carpentry, locksmithing, painting, drywall repair, and snow removal.
• Availability for on‑call emergency services as needed.
• Reliable personal transportation for responding to emergencies.

Mid‑Senior level

Full‑time

Management and Manufacturing