Solutions Engineer

About Vbrick

Vbrick enables clients to engage communities of customers, co-workers, and collaborating partners with cloud-native, AI-powered video solutions. Our mission is to simplify the complexity of creating, managing, and distributing video content, then intelligently and automatically deliver it inside the applications and work processes already in use. From our enterprise video platform (EVP) to enterprise content delivery network (eCDN), Vbrick creates better video experiences that improve communication, ensure compliance, and share information, with peace of mind that data is secure and networks won't crash.

Designed to fulfill today's requirements and anticipate tomorrow's needs, Vbrick provides an end-to-end solution for secure, scalable video production, distribution, enrichment, and AI-powered content management.

This role sits at the intersection of custom application developer, Quality Assurance engineer, and Level 3 customer support engineer. You'll build and refine custom microservices/applications, design and run test strategies (manual + automation), and serve as a senior escalation point for complex customer issues—especially those touching our web apps and APIs. You'll collaborate closely with Customers and Product Engineering to ship high‑quality features and ensure a best‑in‑class customer experience across our live and on‑demand video platform.

Location:

This position will be located in the Greater Washington DC area—DC, Maryland, Virginia—and will require working one day a week in our Herndon office or for team meetings as required.

• Serve as an escalation point for complex product issues spanning application behavior, integrations, configuration, upgrades, and networking (TCP/IP, firewalls, VPNs).
• Help Vbrick adopt/adapt to evergreen browser technologies and protocols, and the changing web ecosystem. Test/consult/document/troubleshoot/advise on evergreen browser technologies, new protocols/standards and other trends.
• Develop and maintain SDKs, libraries and sample code to support developer adoption and ecosystem integration, including integration with partner solutions (Appspace/Pexip/Microsoft).
• Architect/Develop/maintain bespoke microservices/adapters/custom-built solutions for unique customer requirements.
• Develop/maintain automation scripts for API/task automation (java script/Power Shell/python/Postman or similar) and testing (e.g., Puppeteer/Vitest/Postman/JMeter or similar).
• Track quality metrics, defects, and releases using Jira/Confluence; collaborate with distributed teams and participate in Agile ceremonies.
• Troubleshoot, diagnose, and resolve issues with Vbrick EVP (cloud), Vbrick Private (intranet) and custom application products; document findings; coordinate with stakeholders on defects and fixes.

• 5+ years in software quality, fullstack/frontend engineering, and/or technical support for cloud/SaaS products (senior‑level ownership expected).
• Proficiency with Type Script/JavaScript, node.js, Angular (or similar SPA), node.js, C#.
• Experience with API integration - consuming RESTful APIs, 3rd party SDKs, Authentication and authorization strategies and protocols.
• Browser‑level debugging, scripting, and troubleshooting. Familiarity with cross-browser differences and Web APIs (Permissions Policy, cookies, CORS, CSP).
• Comfortable across Windows, Linux macOS
  ; confident troubleshooting networks (
  LAN/WAN, TCP/IP, firewalls, VPNs
  ).
• Excellent written and verbal communication; thrives in Agile, cross‑functional settings.
• Experience working directly with clients/stakeholders/partners.

• Experience with B2B and browser security technologies: TLS/authentication/user-management protocols/B2B technologies (example terms SCIM/SAML/Okta/LDAP/TLS 1.3/CORS/CSP/Proxies).
• Experience with task-oriented scripting and automation (i.e. Power Shell/java script/python),
  automated testing (e.g., Selenium/Cypress/Postman), and CI tools (e.g., Jenkins/Github Actions).
• Strong QA foundation: creating test plans/cases,
  functional/regression/integration testing
  , API testing with Postman/SoapUI
  , and defect lifecycle in Jira
  .
• Familiarity with Mongo…