Sr Support Services Analyst

03-Mar-2026

Senior Costpoint Materials Support Analyst

US (Remote)

10735

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work.

Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

The Senior Costpoint Materials Support Analyst serves as a primary support resource for customers using Costpoint Materials Management. This role provides phone and chat support, troubleshoots functional and technical issues, and resolves customer-reported problems across procurement, inventory, and manufacturing workflows. The ideal candidate brings strong Costpoint expertise, a structured troubleshooting mindset, and the ability to clearly communicate solutions or escalate complex issues when needed.
Successful analysts are expected to independently resolve approximately 30-40% of cases within 0-2 days through effective analysis, configuration guidance, and data correction.

• Provide phone and chat support for Costpoint Materials Management customers
• Diagnose and resolve issues related to purchase orders, inventory, manufacturing orders, vouchers, and sales orders
• Troubleshoot data, configuration, training, and system-related issues using a structured methodology
• Resolve issues through configuration guidance, workflow education, validated data corrections, or documented workarounds
• Escalate confirmed software defects or complex scenarios to senior analysts with clear, detailed documentation
• Review case attachments, error messages, logs, and knowledge base articles as part of root cause analysis
• Maintain accurate case notes and resolution documentation for knowledge sharing and handoff
• Translate technical issues into clear, business-friendly explanations for customers
• Leverage AI-assisted tools to accelerate troubleshooting, identify patterns, draft communications, and support documentation

• Purchase Orders and Requisition s
• Inventory Management (including serial/lot tracking and MRB workflows)
• Manufacturing Orders, BOMs, Routings, and MRP integration
• PO Vouchers and Accounts Payable matching
• Sales Orders, shipments, invoicing, and RMAs
• Additional exposure to MRP/MPS, ECNs, materials estimating, and Supplier Portal functionality

Qualifications

Required:

• 3+ years of Costpoint experience in Materials, Manufacturing, or Procurement modules
• Experience in ERP support, implementation, administration, or help desk environments
• Strong understanding of materials management workflows across procurement, inventory, and manufacturing
• Analytical, methodical problem-solving skills with attention to detail
• Ability to read and interpret Costpoint error messages and system behavior
• Basic SQL skills (ability to read and interpret SELECT queries and joins)
• Strong written and verbal communication skills
• Ability to manage multiple active cases and competing priorities
• US Citizenship is required for this position.

• 5+ years of Costpoint experience across multiple modules
• Advanced SQL…