Director, Data Center Operations - IAD

AWS Infrastructure Operations is seeking an experienced Director to lead the US East (IAD) Regional Data Center Operations. Based in the Washington DC area, this role will oversee critical infrastructure that powers AWS services across one of our most complex and diverse infrastructure regions in North America.

The Infrastructure Operations organization operates rapidly scaling high availability data centers supporting the AWS business across the globe. Safety, security, and availability are the most important things we deliver to our external and internal customers. We execute server and network installations, repairs, data center mechanical and electrical system operations and maintenance, physical security, and logistics operations on a 24x7 basis.

The Director will be responsible for ensuring standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost of an expanding portfolio of data centers supporting the AWS business in the US East region. The successful candidate will drive operational excellence while scaling infrastructure to meet growing customer demand.

• Drive safety culture and security initiatives across all regional data center facilities
• Develop and implement operational strategies that align with our global standards while addressing regional requirements
• Oversee capacity planning, delivery, and growth strategies to meet customer demand
• Direct engineering operations across multiple infrastructure types (Colocation, Hybrid, Build-to-Suit)
• Manage complex multi-stakeholder coordination requirements with internal teams, vendors, and local authorities
• Operation and maintenance of data center mechanical, electrical, and controls systems including preventive maintenance, corrective maintenance, emergency maintenance, and change management
• Installation, repair, and decommissioning of data center hardware and network devices
• Lead, manage, coach, and develop data center cluster operations management teams
• Manage performance of key vendors such as colocation data center service providers and maintenance vendors in line with management goals
• Execute the Infrastructure Operations support component of new data center cluster launches, new data center launches, and existing data center expansions
• Propose and comply with agreed operational performance goals relating to safety, security, availability, capacity, productivity, efficiency, and cost
• Support the physical security safeguarding of people, assets, and customer data in data centers
• Manage operations budgeting and capital expenditures and operating expenses in line with management targets

• Bachelor degree in Engineering, Computer Science, Business Administration or related field
• 5+ years in data center operations, infrastructure management, or related technical field
• 5+ years of people management experience leading large, diverse teams
• Proven track record of managing complex operational environments at scale
• Experience with capacity planning and infrastructure growth management
• Strong financial acumen with budget responsibility
• Demonstrated ability to develop and implement strategic operational plans
• Experience working with cross-functional teams in a global organization
• Master's degree in Engineering, Business Administration, or related field
• Experience with AWS infrastructure or similar cloud service provider operations
• Knowledge of data center design, construction, and commissioning
• Experience managing operations across multiple data center facilities
• Strong understanding of physical security protocols and compliance requirements
• Track record of implementing continuous improvement initiatives
• Experience with incident management and disaster recovery planning
• Excellent communication and stakeholder management skills

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The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy…