Infrastructure Delivery Manager, Infrastructure Delivery

Job Description

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in data centers. We are expanding our infrastructure management team and are looking for a proven technology manager with people‑management experience, robust technical understanding, and a vision to elevate AWS Data Center Operations. The successful candidate will create sustainable processes and standards; drive automation opportunities to reduce delivery cycle times;

and improve quality without impacting network availability.

• Prioritize and assign tasks to data center technicians and operators; provide project management, coaching, and documentation.
• Manage inbound capacity from receiving through deployment stages.
• Manage the installation of network and cabling infrastructure in a data center environment.
• Guide, train, and educate staff on best practices related to all service owner issues.
• Manage tasks and deliverables across small to large‑size projects.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Provide weekly reports to the data center manager.
• Coordinate team resources to support project and delivery needs, including emergency projects, change management and maintenance windows, and on‑call support.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Host weekly staff meetings.
• Drive compliance with Amazon performance‑management requirements.

This role requires daily in‑person safety inspections, meetings, and operational tasks across Northern Virginia data center locations. Attendance at weekly regional manager staff meetings at AWS corporate locations (Herndon, VA) may be required.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. The team supports every AWS data center, servers, storage, networking, power, and cooling equipment to ensure customers have continual access to innovation. You will join a diverse group of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other roles. Collaboration across AWS helps deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost.

The culture is inclusive, welcoming bold ideas, and empowering you to own projects to completion.

AWS is the world’s most comprehensive and broadly adopted cloud platform, trusted by startups and Global 500 companies alike. We value diverse experiences, encourage inclusive culture through affinity groups and learning events, and offer mentorship and career‑growth resources. Work‑life balance is promoted through flexibility, and we strive to support everyone, including those with disabilities, by offering accommodations during the hiring process.

• Bachelor’s degree or relevant industry experience.
• 2+ years of data center engineering or operations experience.
• 2+ years of team‑management experience.
• 2+ years of networking experience (e.g., DNS, DHCP, SSL, OSI Model, TCP/IP).

• 6+ years of data center design, construction, operations, or facility maintenance experience.
• Experience building physical data center infrastructure such as copper/fiber cabling.
• Experience developing operational metrics to drive efficiencies.
• Experience representing your team/technical area to senior management.
• Experience contributing to the definition and implementation of automation opportunities within a deployment/build environment.
• Experience with lean methodologies and Six‑Sigma or similar qualifications.
• Strong organizational and planning skills.
• Broad understanding of infrastructure technologies, installation, and design.
• Knowledge of network cabling, optic types, and test equipment.
• Meets or exceeds Amazon’s leadership‑principle requirements for this role.
• Meets or exceeds Amazon’s functional/technical depth and complexity for this role.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you…