Site Reliability Engineer, GovCloud Incident Response; GIR

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Software Engineering

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 08/22/2026.

This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process.

This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials.

The Site Reliability team at Salesforce is the backbone of our cloud operations, working around the clock to keep our services available and our customers protected. You will be a crucial part of the Gov Cloud Incident Response (GIR) team, which maintains the current infrastructure through day‑to‑day alert response, smart hands support, and comprehensive incident management, including retrospectives and long‑term remediation.

• Ensure 99.99% uptime for customer‑facing services by proactively monitoring and maintaining the health of supporting systems, contributing directly to customer satisfaction and trust.
• Act in key support roles during major incidents (e.g., Sev0, Sev1) and participate in technical incident reviews for problem management.
• Contribute to Problem Management by populating and participating in Root Cause Analyses (RCAs) and handing them off to the Global Solutions team.
• Ensure all work carried out by the Site Reliability team aligns with the company’s internal compliance policies and directives.
• Collaborate with technical staff to solve complex technical issues and customer concerns.
• Lead and mentor other team members in staying abreast of industry innovations and technologies, and assist in team development growth.
• Thrive in a fast‑paced environment, solving sophisticated issues quickly and successfully balancing multiple priorities.
• Automate the detection and resolution of recurring issues in the production environment.
• Help create and improve current processes to reduce operational and engineering toil, including the implementation of AI‑driven automation for routine tasks.

• Citizenship: U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.
• Education:
  
  Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
• Experience:
  
  Systems engineering experience in enterprise‑scale internet service engineering or support role.
• Technical
  
  Skills:
  • Expertise in TCP/IP related technologies (networking protocols, network programming, etc.).
  • Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD), with significant exposure to Red Hat Enterprise Linux and Solaris.
  • Strong understanding of monitoring security systems and administration.
  • Experience provisioning, operating, and running AWS/C2S based infrastructure and systems.
  • Proficiency in scripting with Python, Go, or other languages.
• Communication:
  Strong written and oral communication skills.
• Incident Management:
  Past experience in Incident Management and a good understanding of ITIL service…