IT Support Engineer ; ONS

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We’re seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you’ll have the opportunity to make a direct impact on Amazon's corporate global workforce, ensuring their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

As an ITS Support Engineer, you’ll be the go‑to knowledge expert for Amazon’s corporate employees, providing seamless end‑to‑end services and friction‑less on‑site technical support to keep productivity secure and uninterrupted. You will act as a mentor and main partner for escalations, work independently or with partner teams, and maintain a high level of productivity to meet goals.

• Deliver on‑site, high quality, hands‑on support diagnosing, troubleshooting, and resolving issues, evaluating log files to determine system, software, and hardware health.
• Assist with triaging and escalating system or network outages to reduce downtime.
• Understand and execute change management activities in a high‑availability environment.
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts, training, and developing peers and new team members as a mentor.
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies.
• Occasional travel may be required based on business needs.
• Participate in 24/7 on‑call duty for isolated high‑severity incidents, serving as an escalation point outside regular hours.

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill‑sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits vary by location, hours worked, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full‑time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Learn more about our benefits here: https://(Use the "Apply for this Job" box below).-stock

Our IT Services team is a dynamic and diverse group of passionate problem‑solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard and every idea is valued.

Here at Amazon, we embrace curiosity and continuous learning, and our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

We continuously raise our performance bar as we strive to become Earth’s Best Employer. We empower you to grow both personally and professionally through mentorship, knowledge‑sharing, and career‑advancing resources.

• High school or equivalent diploma
• 2+ years of corporate Windows, Mac or Linux OS support experience
• 2+ years of supporting and maintaining a corporate network environment
• 2+ years of troubleshooting in a multi‑user high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• Excellent customer‑facing skills
• Bachelor’s degree
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other industry‑relevant certifications
• Experience supporting video conference and teleconference equipment
• Experience in Active Directory and Windows…