Core Infrastructure Engineer

Location:

Herndon, VA/with occasional travel

Core Infrastructure Engineer

Full-time (This position will involve on call for some key systems.)

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose‑built software provides industry‑leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.

We have grown quickly, and globally, and the senior technical teams are very busy. We need to fill an immediate vacancy for an individual who can assist in keeping all of our core systems running. They will be one of a global technical team and their primary role will be looking after our data centre environments.

We are a very dynamic company, and all members of the technical team are expected to help out where they are capable, and this may involve aspects of customer deployment or even customer site visits if the need arose.

The ideal candidate will possess a wide range of technical skills and experience, but will have an appetite for learning and a desire to improve themselves and our environment that they work in.

• Build and deployment of additional equipment into existing data centres
• Responding to tickets, troubleshooting issues
• Performance monitoring and troubleshooting
• Storage configuration and capacity management
• Network switches deployment and configuration
• Firewall policy creation and traffic diagnosis
• Racking, cabling, Maintaining the Data center footprint
• Install, maintain & monitor Internet connectivity into our data centers
• VLAN and IP subnet allocation
• Co‑ordinating the installation of Data center deliveries and installations
• Working as part of a global team, mentoring and helping others where possible
• Working with other departments to deliver end‑to‑end solutions for our customers
• Participation in on‑call rota, responding to high‑priority tickets
• Develop and maintain internal documentation

• Excellent attention to detail, with a desire to do a job correctly first time, every time.
• A balanced approach to risk, ensuring we get tasks complete, even under pressure, but without unnecessary risk to live service.
• A mature attitude to change, liaising with peers and forming robust backout plans before implementation.
• Good communication skills, both written and verbal.
• Strong interpersonal and communication skills; tactful, diplomatic and sympathetic when dealing with any customer problems and showing empathy with customer issues.
• Strong analytical skills.
• Proactive and forward‑thinking approach.
• Confident with the ability to interact with members of all technical teams including team leaders, managers and directors.
• Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion.
• An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes.
• A willingness to learn and not be afraid to get involved in unfamiliar areas of technology.
• Excellent time management / organisational skills; being able to work well in critical situations.

• Technical problem troubleshooting
• Performance troubleshooting for compute, network or storage bottlenecks
• A solid grasp of IP and subnetting
• An understanding of ethernet, switching, cabling and patching.
• Experience in an environment where security and network protection are key.

• Windows Servers
• Linux Servers
• Broadcom ESXi…