Technical Infrastructure Program Manager, Data Center Controls

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of our servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS is seeking an exceptional individual to join the Data Center Capacity Delivery (DCCD) Controls team as a Technical Infrastructure Program Manager (TIPM). Controls TIPMs are responsible for planning, executing, and delivering programs that support the Controls Deployment and Service (CDS) organization, including Controls information technology (IT) infrastructure, deployment, service, data center capital improvement, and colocation work. These programs drive operational efficiency and innovation, while ensuring CDS is maintaining the highest level of safety and security standards.

TIPMs take on large, ambiguous problems within CDS, identify and develop solutions, and lead their implementation and adoption. Ongoing support includes owning program communication, records, and reporting; proactively identifying and remediating risks and vulnerabilities to program operations; and tracking compliance with organizational changes.

• Writing narratives that define program requirements and desired end-states to gain buy-in and approval from Controls leadership.
• Developing program documentation, including statements of work, responsibility matrices, functional and design specifications, implementation approach, metrics, and reporting.
• Owning and managing program communications, including delivering program status reports, metrics reports, and business reviews. Serve as the first point of contact for programs.
• Developing program milestones and plans, securing resources and assigning responsibilities, and driving schedules to ensure timely and successful program delivery.
• Accelerating program progress by driving crisp and timely decisions, mitigating risks, clearing blockers, and escalating appropriately.
• Applying process improvement methodologies to drive efficiency in procedures and tools, including defining and clarifying business procedures and process requirements.
• Managing post-launch support plans, including managing workflows, issues, tickets, Correction of Errors (COEs), and post-mortems. Developing mechanisms to automate or eliminate post-launch support as necessary.
• Working directly with technical managers, engineers, and partner teams to set program priorities, secure resources, execute work, and drive delivery.
• Support and manage the roadmap for a program, including yearly projects and organizational goals.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.…