Help Desk Technician Herndon, VA Posted

We are seeking a Help Desk Technician I to join our IT team at our corporate office in Herndon, VA. This is an entry-level, on-site position primarily focused on hardware support, device imaging, and end-user equipment deployment, along with providing Level 1 technical support to internal and external users. The ideal candidate is hands‑on, detail-oriented, and customer-focused, with a strong interest in IT hardware and support operations.

• Provide hands‑on hardware support for laptops, desktops, and related IT equipment.
• Perform device imaging, configuration, and deployment of Windows-based systems.
• Set up, replace, refresh, and decommission end‑user equipment.
• Support systems running Windows 10/11 and Microsoft 365 applications.
• Respond to help desk requests via phone, email, ticketing system, and in person.
• Perform password resets and basic user account support.
• Accurately create, update, and resolve help desk tickets; elevate issues to Tier II or Tier III as needed.
• Assist with office moves, including workstation setup, cabling, and equipment relocation.
• Support company‑issued devices such as monitors, docks, mobile phones, tablets, and accessories.
• Maintain and update IT asset inventory and equipment tracking records.
• Meet established service‑level agreements (SLAs) and project timelines.
• Follow documented IT procedures and contribute to continuous process improvement.

• General experience providing end‑user support in a Windows-based environment.
• Basic understanding of PC hardware, peripherals, and troubleshooting.
• Familiarity with Windows 10/11 and Microsoft 365.
• Comfortable providing desk-side and hands‑on technical support.
• Strong customer service skills with clear verbal and written communication.
• Ability to prioritize tasks, multitask, and work effectively under pressure.
• Ability to work independently with general supervision and as part of a team.
• Willingness to work non‑standard hours when required.
• Availability for on‑call or after‑hours support, including occasional weekends, once trained.
• United States citizen.

• Experience with device imaging, hardware deployments, or refresh projects.
• Previous IT or technical support experience in a corporate environment.
• IT-related certifications such as CompTIA A+, or similar.

On‑Site

Akima is not just another global enterprise and federal contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Akima, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Akima provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Akima delivers agile solutions in the core areas of facilities, maintenance, and repair; information technology; logistics; protective services; systems engineering; mission support; furniture, fixtures & equipment (FF&E); and construction.

As an Akima employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at  or  (information about job applications status is not available at this contact information).