Specialist Seller - Connect, Connect Sales & GTM Team - WWPS; AWS

Worldwide Specialist Seller - Amazon Connect, Amazon Connect Sales & GTM Team - WWPS

Job  |  Services LLC

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Transform constituent experiences for mission-driven organizations via Amazon Connect. As a key member of the team, you’ll enable organizations to streamline complex communication challenges and drive innovative technological adoption across US Federal Customers. Amazon Connect is one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar-raising experiences for customers and agents at lower cost.

With a robust and ever-growing product roadmap, the Connect Sales Specialist must be a seasoned Enterprise Salesperson equipped to position Amazon Connect impact drivers to technical and business stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points and deliver improved customer service. Amazon Connect offers a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses.

The ideal candidate has enterprise sales experience in related areas (i.e. customer experience management, contact center), is a self-starter, and is willing to operate both tactically and strategically. As a key team member in this fast growing space, sellers have the opportunity to shape and develop the future of a service category that drives significant impact on our customers’ business.

• Drive revenue growth and market penetration for Amazon Connect solutions across US Federal agencies.
• Develop and execute comprehensive sales strategies targeting enterprise-level accounts.
• Build and nurture strategic relationships with key stakeholders at CxO levels.
• Collaborate with Solutions Architects, field teams, and Partner ecosystems to extend solution reach.
• Create compelling value propositions that demonstrate tangible business outcomes.

• 5+ years of technology/software sales experience.
• 4+ years of work in the customer service/contact center industry experience.

• Public sector sales experience, especially in Federal Finance and Department of Defense.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company.

Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a full compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Amazon employee benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit Amazon accommodations for more information.