Federal Network Support Engineer

Direct message the job poster from Dunhill Professional Search & Government Solutions

Tier 1 and Tier 1.5 Day, Swing, and Night shifts available

Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including Express Route, VPN, and core network services across secure federal facilities.

• Monitor capacity alerts and maintain Express Route Direct port capacity for Enterprise Route Direct customers
• Perform port provisioning and generate Network Design Templates (NDT) for buildout activities
• Create seed files and execute post-build service configuration deployments
• Validate configuration settings before bringing services to production
• Triage and escalates Livesite incidents, customer-reported issues, and deployment incidents

• Update knowledge base with troubleshooting guides and lessons learned from incident resolution
• Contribute to PNAAS automation initiatives
• Document standard operating procedures for Tier 1 activities
• Maintain accurate records of configuration changes and deployment activities
• Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs
• Escalate complex issues to Tier 1.5/2 support following established protocols

• HS Diploma or GED;
  Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
• 2+ years of experience in network operations or technical support
• U.S Citizenship due to federal contract requirements

• Able to obtain CJIS background check

• CompTIA Network+
• CompTIA Security+

• Basic understanding of networking fundamentals (TCP/IP, routing, switching)
• Familiarity with Microsoft Azure networking services preferred
• Experience with ticketing systems and incident management processes
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work independently in a 24x7 operational environment
• Strong attention to detail and commitment to documentation standards
• Customer service orientation with ability to manage multiple priorities

• Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office
  365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Experience with cloud infrastructure, digital workspace, and storage technology a plus.

• Entry level

• Full-time

• Information Technology

• Information Services

• Medical insurance
• Vision insurance
• 401(k)

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