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Senior Service Desk Technician: Escalations & Mentorship

Job in Herndon, Fairfax County, Virginia, 22070, USA
Listing for: AV
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A technology firm located in Herndon, VA is looking for a Service Desk Technician III to provide high-level technical support and leadership within the IT Service Desk team. Responsibilities include managing complex incidents, mentoring junior staff, and collaborating with engineering teams to enhance system reliability and user experience. Candidates should possess a Bachelor’s degree in Information Technology and have 5-7 years of IT support experience.

Certifications like ITIL and CompTIA A+ are valued. This position offers opportunities for professional growth and involvement in process improvements.
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Position Requirements
10+ Years work experience
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