Specialist Seller - Amazon Connect, Amazon Connect Sales & GTM Team - WWPS

Worldwide Specialist Seller - Amazon Connect, Amazon Connect Sales & GTM Team - WWPS

Company: Amazon
Location: Herndon, VA
Job Type: Full-time
Posted: 12 hours ago

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Transform constituent experiences for mission-driven organizations via Amazon Connect. As a key member of the team, you'll enable organizations to streamline complex communication challenges and drive innovative technological adoption across US Federal Customers. Amazon Connect is one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar-raising experiences for customers and agents at lower cost.

With a robust and ever-growing product roadmap, the Connect Sales Specialist must be a seasoned Enterprise Salesperson equipped to position Amazon Connect impact drivers to technical and business stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points and deliver improved customer service. Amazon Connect offers a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long-term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses.

The ideal candidate has enterprise sales experience in related areas (i.e., customer experience management, contact center), is a self-starter, and is willing to operate both tactically and strategically. As a key team member in this fast-growing space, sellers have the opportunity to shape and develop the future of a service category that drives significant impact on our customers’ business.

• Drive revenue growth and market penetration for Amazon Connect solutions across US Federal agencies.
• Develop and execute comprehensive sales strategies targeting enterprise-level accounts.
• Build and nurture strategic relationships with key stakeholders at CxO levels.
• Collaborate with Solutions Architects, field teams, and Partner ecosystems to extend solution reach.
• Create compelling value propositions that demonstrate tangible business outcomes.

Your day will be a blend of strategic relationship building, technical exploration, and collaborative problem-solving. You'll engage with senior executives, technical architects, and innovative partners to design transformative solutions that drive organizational improvements.

We are a passionate group of customer experience and AI enthusiasts dedicated to reshaping how organizations interact with their customers. Our team is at the forefront of cloud communication innovation, working collaboratively to deliver solutions that make meaningful impacts across industries.