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IT Support Technical Support

Senior Service Desk Technician: Escalations & Automation

Job in Herndon, Fairfax County, Virginia, 22070, USA
Listing for: AeroVironment
Full Time position
Listed on 2026-01-11
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
A leading technology firm in Virginia is seeking a Service Desk Technician III to resolve complex IT issues and mentor junior staff. The role requires a Bachelor’s degree and 5–7 years of IT support experience. Responsibilities include troubleshooting, conducting root cause analyses, and leading process improvements. Candidates should have advanced technical expertise with operating systems like Windows and macOS, along with familiarity with ITSM tools.

Join a team that values collaboration and continuous improvement.
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Position Requirements
10+ Years work experience
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