System Admin​/Engr II - AMZ

Employer:

AMAZON WEB SERVICES, INC.

Offered Position:
System Admin/Engr II

Job Location:

Herndon, Virginia

Job Number: AMZ
9443876

Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community.

Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, trace route commands, iPerf, dig commands, and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud, grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance.

Analyze product and reports on support performance metrics to measure support success, service performance and drive customer facing platform improvements. Acts as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience.

Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.

• Minimum of a Bachelor's degree or foreign equivalent in Networking, Information Technology, Computer Science, or a related field.
• Three years of relevant experience in the offered job or a related occupation.
• Three years of experience performing Linux or Windows Systems administration.
• At least one of the following technical experiences:
  • Database administration (MySQL, Oracle, Postgre
    
    SQL, or MS-SQL).
  • No
    
    SQL technologies (Dynamo
    
    DB, Redis, Mongo
    
    DB, or Cassandra).
  • ETL tools in managing data workflow jobs.
  • Hadoop system administration with experience using Hive, Spark, HDFS, Presto, Yarn, Sqoop, Python, or shell scripting.

is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $104,500/year to $160,000/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:

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