Enterprise IT Support Officer; EITSO

Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

ATS is actively hiring an IT Support Officer w/ TS/SCI w/ Poly to join the Mission Technology and Solutions Business Unit. Position will be based in Herndon, VA
. In this role, you will install network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules.

• Interact with end customers daily and must have appropriate interpersonal skills.
• Work with a team of telephony personnel to complete designs, see the designs completed on time and on budget.
• Understanding and following Critical Design Review documents and cable run lists to complete installation projects in a timely manner.
• Understanding both the current and future IP network architecture and standards.
• Performing high quality installation work in an efficient manner.
• Running and terminating cables to voice switch equipment.
• Installing and troubleshooting a variety of telephones at user locations.
• Working with users to resolve issues with telephone service.
• Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel.
• Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate.
• Dressing cabling appropriately according to industry and Sponsor standards.
• Local travel may be required between customer buildings.
• May have supervisory responsibilities.

• Minimum 10 years of experience with implementation of the following infrastructure networks:
• Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting)
• Sponsor's unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting)
• Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks.
• Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure.
• Experience reading and understanding cable run lists.
• Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations.
• Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques.
• Ability to work with engineering personnel to assist them with any technical issues encountered.
• Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.
• Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
• Ability to embrace diverse technical disciplines and excellent customer service skills.
• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
• Attention to detail, leadership, and collaborative and independent work process.
• Demonstrated problem solving and technical skills to resolve critical IT issues.
• Must be a self-starter, work independently, and work with a clear and defined mission.
• Must demonstrate ability to thrive and succeed in a challenging environment.
• BA/BS and 9 years of experiences, or a combination of education and work experience equivalent to 13 years.

• VoIP Telephone Installation experience.
• Related work experience in a technical help desk position and IT hardware and cabling installation.
• IAT III certification.
• Experience with Service Now ITSM & ITOM.
• ITIL v4 Foundation, or higher, certification.

• Current/active TS/SCI with Polygraph.

• Must be able to remain in a stationary position 50%.
• Must be able to move/traverse within and between buildings and offices.
• Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
• Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.
• Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

Equal Employment Opportunity / Affimative Action

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures,…