Data Center Delivery - Technical Infrastructure Program Manager, One-Intake Program Team

Data Center Delivery - Technical Infrastructure Program Manager, One-Intake Program Team

Amazon Web Services (AWS) is seeking a senior Technical Infrastructure Program Manager to join the One-Intake Program Team. The role is responsible for driving operational and process improvement initiatives within the AWS Data Center Community (DCC), partnering across global AWS Infrastructure Services to shape the future of AWS infrastructure and delivery timelines.

• Lead planning, execution, and delivery of multiple concurrent project/programs.
• Determine process health metrics, develop key performance indicators, and create data visualization reports illustrating process health.
• Identify process improvement opportunities and gather user requirements with key internal customers.
• Develop and implement scalable, data‑driven process improvement and automated solutions.
• Develop standard operating procedures, change/communication plans, and project/program‑level status updates.
• Drive adoption with internal customers through effective change management.
• Anticipate potential issues and risks, and escalate appropriately and in a timely manner.
• Remain flexible to changing priorities and open to new ideas.
• Keep the customer experience as the primary focus.

• 3+ years of technical infrastructure management experience.
• Knowledge of best practices and emerging technologies related to infrastructure (network, data center, hardware, software).
• Experience with varying scenarios of infrastructure builds.
• Proven ability to manage global infrastructure projects/programs, develop and monitor project/program health metrics, and lead cross‑functional teams.
• Experience establishing and implementing change management plans, training, mentoring performance, and driving position readiness improvement.

• Experience with new product introduction (NPI) and process improvement.

• Job : A3144827
• Seniority Level: Mid‑Senior level
• Employment Type:
  
  Full-time
• Job Function:
  Project Management, Information Technology, and Product Management
• Industries: IT Services and IT Consulting

Base pay ranges from $114,400/year in the lowest geographic market to $205,500/year in the highest. Total compensation may include equity, sign‑on payments, and other benefits. For more information, please visit Amazon Employee Benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need an accommodation during the application or hiring process, please visit (Use the "Apply for this Job" box below). for more information.

AWS offers a culture of inclusion, continuous learning, and work‑life balance. Employees enjoy mentorship, career growth opportunities, and a robust benefits package. AWS supports flexible working arrangements and regularly hosts events that celebrate diversity and inclusion.