Systems Solution Engineer ITSM ServiceNow
Job in
Herndon, Fairfax County, Virginia, 22070, USA
Listed on 2026-01-12
Listing for:
Insight Xcite
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Consultant, Systems Engineer, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Job Description
Insight Xcite is seeking a Systems Solution Engineer to support a government client in designing and implementing a new IT Service Management (ITSM) solution using Service Now. This role will act as a strategic partner to government leads, shaping the “front door” for service offerings across the enterprise.
Duties and Responsibilities- Collaborate with stakeholders to gather, analyze, and prioritize business and technical requirements.
- Architect and propose Service Now-based solutions aligned with mission goals and user needs.
- Develop and deliver briefing materials, roadmaps, and progress updates for leadership.
- Drive solution design and delivery independently, while ensuring alignment with enterprise architecture.
- Translate complex requirements into actionable plans, documentation, and technical designs.
- Serve as a trusted advisor, applying consulting and solution architecture experience to guide decision-making.
- Active TS/SCI with Full Scope Polygraph (FSP) — non-negotiable. Candidates without this clearance will not be considered.
- Strong knowledge of Service Now capabilities, modules, and configuration options.
- Demonstrated experience in requirements gathering, stakeholder engagement, and prioritization.
- Excellent presentation and communication skills, with the ability to explain technical concepts to non-technical audiences.
- Proven ability to work independently and manage multiple priorities.
- Background in management consulting, professional services, or solution architecture.
- Experience supporting government clients or working in a federal environment is highly desirable.
- Service Now certifications (e.g., CSA, CIS-ITSM, CAD).
- Familiarity with ITIL practices and enterprise service management.
- Experience with Agile methodologies and tools.
What We Offer
- 100% employer-paid medical, dental, and vision insurance
- Unlimited PTO plus Flex Bonus Program
- 401(k) with immediate vesting (no match required)
- Flexible schedules
- Referral bonuses
- Professional development support
Want to be part of a team where your skills drive mission success? Apply now and let's talk.
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