Consumer Servicing Specialist

Overview

The Consumer Servicing Specialist is responsible for the management of titles to include lien recordation and release for all auto loans, both direct and indirect loan portfolios. In addition, this role manages all insurance policies on the same auto loan portfolio.

• Maintain all incoming title exceptions received from Dealer Track for newly funded auto loans.
• Maintain all incoming insurance exceptions received from Allied for newly funded auto loans.
• Process auto loan payoffs.
• Handle member requests related to auto titles and insurance.
• Research and resolve account discrepancies.
• Maintain all incoming internal and external member requests.
• Research and resolve problems or discrepancies.
• Provide quality member/customer service promptly through various communication methods.
• Perform other duties as assigned.
• Remain cognizant of and adhere to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA).

• High school diploma or equivalent.
• Minimum 1 year of consumer loan experience, including auto loans.
• Experience working in a financial institution, dealership, or call center may be substituted for consumer loan experience.
• Knowledge of credit union operations, policies and procedures, and credit union account structure is preferred.
• Understanding of the Department of Motor Vehicles (DMV) titling process is preferred.
• Must have the ability to use discretion in your work.
• Ability to work independently with minimal direct management supervision.
• Demonstrated strong attention to detail, initiative, and resourcefulness as a self‑starter.
• Advanced knowledge of MS Office is required.
• Effective oral and written communication skills.
• Ability to collaborate and be an effective member of a team.
• Ability to maintain confidentiality.
• Excellent customer service skills.
• Ability to interact effectively with all levels of the organization and/or with members.
• Ability to work Monday through Friday, 8:00 am – 4:30 pm.

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company‑paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status, or any other classification protected by law. NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703‑709‑8900 or HR Department.