Director, Strategic Finance & Business Operations

Description

Fran Connect is the leading enterprise software provider for franchise and multi-location businesses. For 25+ years, the Fran Connect AI-powered platform has served as the backbone for sales, operations, and marketing for over 1,500 brands and one million locations worldwide. Iconic brands such as Bojangles, Capriotti’s, Gold’s Gym, Neighborly, and Papa John’s rely on Fran Connect to expand locations, streamline unit operations, enhance collaboration, and improve profitability.

Backed by private equity investor Serent Capital, Fran Connect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada. For more information on Fran Connect, visit

At Fran Connect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact.

Joining Fran Connect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you’re looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we’d love to have you on our team!

The Director of Strategic Finance and Business Operations sits at the intersection of finance and operations, serving as a key partner to the CFO and COO. This role is responsible for driving strategic analysis, building new analytical capabilities, and operationalizing insights into scalable processes across the business, from pricing and investment strategy to resource allocation and operational efficiency. The ideal candidate brings an analytical skillset to a scaled SaaS environment, applying rigorous frameworks to improve decision-making and drive tangible value creation.

• Serve as a strategic thought partner to the executive team, delivering data-driven analyses that inform key decisions on pricing, capital allocation, product investment, and go-to-market strategy
• Build and maintain complex financial models to evaluate business performance, growth initiatives, and investment opportunities
• Support M&A evaluation and integration activities end-to-end
• Operationalize analytical insights into repeatable processes, dashboards, and standard operating procedures that enable the broader organization to act on recommendations at scale
• Partner with the CFO and COO to prepare board-ready materials, investor updates, and strategic presentations
• Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering to ensure strategic and operational initiatives are aligned and well-instrumented with the right KPIs
• Work closely with the FP&A team to ensure strategic analyses are grounded in consistent financial data, and to identify areas where deeper analytical work can complement the planning and reporting cadence

• Professional experience in investment banking, private equity, management consulting, corporate development, or strategic finance, with demonstrated progression and impact
• Strong financial modeling and analytical skills, with a track record of building models from scratch and synthesizing complex data into clear, actionable recommendations for senior leadership
• Proven ability to design and operationalize new processes: taking an analysis or strategic recommendation and turning it into a repeatable workflow, operating cadence, or decision-making framework
  
  Process-oriented mindset with a bias toward creating structure and scalability
• Advanced proficiency in Excel; comfort working with large datasets across multiple systems
• Outstanding communication and presentation skills, with the ability to distill complex analyses into compelling narratives for executives and board members
• Bachelor’s degree in Finance, Economics, Business, or a related quantitative field

• MBA from a top-tier program
• Direct experience at a PE-backed SaaS company
• Experience with BI and reporting tools (e.g., Tableau, Power
  
  BI)
• Experience with Net Suite, Salesforce, or other enterprise platforms commonly used in SaaS finance and operations