Lead IT Systems Engineer - Federal

The ITSE II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment.

• Operates as network technical lead on IP and NM activities and serves as the first level of escalation to Tier I NOC personnel on network issues.
• Troubleshoot, identify, and resolve logical & physical network issues and identify problem trends and systemic issues before Tier III elevation.
• Each discipline focuses on resolving day‑to‑day incidents and elevates systemic issues.
• Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance.
• Provide technical input to operational documentations and SOP for IP and NM discipline supporting the NOC.
• Maintain Circuit Layout Records (CLR), network diagrams, IP routing spreadsheet, and other supporting documentations.
• Provide technical guidance and direction to junior technicians.
• Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment. The ITSE II interacts extensively with internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems.
• Assist TTU/MOP for subtending devices and conduct turn‑up activities for routing/switching platforms and some optical transport platforms.
• Administration of network management applications such as Solar Winds for monitoring, STIG compliancy checks, and firmware upgrades.
• On‑call after hours/on‑call support as required.