More jobs:
Operations Analyst
Job in
Herndon, Fairfax County, Virginia, 22070, USA
Listed on 2026-01-16
Listing for:
Integrated Resources, Inc.
Full Time
position Listed on 2026-01-16
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Job Title:
Operations Analyst
Location:Herndon, VA 20171
Duration:12 months+ (with possible extension)
Quick Description of the Role or Project Story (What This Role Will Be Doing):- Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
- Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
- Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service.
- Accurately reports outages to customer’s accounts.
- Accurately manages Estimated Restoration Times to customers.
- Provides accurate and timely information to customers, and first line resolution to customer complaints.
- Provides timely and accurate data for continual Service Reliability improvements.
- Verbal & Written communication skills.
- Good computer skills & proficiency working in various software applications.
- Problem resolution & analytical thinking.
- 1-5 years related experience.
- Teamwork.
- Adaptability.
- Attention to detail.
Experience:
- Utility companies.
- 911 dispatchers.
- Military background.
- Call centers.
- Minimum HS diploma required.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×