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Operations Analyst
Job in
Herndon, Fairfax County, Virginia, 22070, USA
Listed on 2026-01-16
Listing for:
RGBSI
Full Time
position Listed on 2026-01-16
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
- Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
- Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
- Accurately reports outages to customer's accounts
- Accurately manages Estimated Restoration Times to customers
- Provides accurate and timely information to customers, and first line resolution to customer complaints
- Provides timely and accurate data for continual Service Reliability improvements
- 1-5 years related experience
- Verbal & Written communication skills
- Good computer skills & proficiency working in various software applications
- Problem resolution & analytical thinking
- Teamwork, adaptability, attention to detail
- Minimum HS diploma required
We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
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