Operations Analyst

Responsibilities

• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
• Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
• Accurately reports outages to customer's accounts
• Accurately manages Estimated Restoration Times to customers
• Provides accurate and timely information to customers, and first line resolution to customer complaints
• Provides timely and accurate data for continual Service Reliability improvements

• 1-5 years related experience
• Verbal & Written communication skills
• Good computer skills & proficiency working in various software applications
• Problem resolution & analytical thinking

• Teamwork, adaptability, attention to detail

• Minimum HS diploma required

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit  to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.