Operations Analyst

Operations Analyst I

Location:

Herndon, VA.

• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
• Schedules and manages other non-emergency customer-related work in a timely and cost-effective manner to ensure superior customer service.
• Accurately reports outages to customers' accounts.
• Accurately manages Estimated Restoration Times to customers.
• Provides accurate and timely information to customers, and first line resolution to customer complaints.
• Provides timely and accurate data for continual Service Reliability improvements.

• Verbal & Written communication skills.
• Good computer skills & proficiency working in various software applications.
• Problem resolution & analytical thinking.

• Minimum HS diploma required.

• 1-5 years related experience.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.