Senior Product Designer - Core Products

Who is Fran Connect?

Fran Connect is the leading franchise and multi-unit management software provider. For 20 years, the Fran Connect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on Fran Connect to drive growth, improve profitability, and streamline operational performance. Fran Connect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market.

Backed by private-equity investor Serent Capital, Fran Connect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia and Canada. For more information on Fran Connect, visit

At Fran Connect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact.

Joining Fran Connect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you’re looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we’d love to have you on our team.

• Design features and workflows for complex, data-rich B2B SaaS products.
• Partner with Product Managers to translate requirements into intuitive UX solutions.
• Contribute to improving consistency across products by applying shared patterns and standards.
• Support the evolution of the design system through contributions and feedback.
• Conduct research using product analytics (e.g., Pendo) and customer feedback.
• Collaborate with Engineering teams, including offshore partners in India, to deliver high-quality designs.
• Present design work and rationale to product leadership and customers.

• 5-8 years of product design experience
• B2B SaaS experience is required (please do not apply if you are missing this experience)
• Experience designing complex workflows or operations-focused software
• Portfolio demonstrating strong UX fundamentals and problem‑solving skills
• Ability to work independently with guidance and feedback from senior designers
• Strong communication and collaboration skills
• Experience working with offshore engineering teams in India is a major plus
• Comfortable navigating ambiguity, demonstrating a positive approach to change with the ability to adapt and remain effective in evolving environments