Senior Product Manager - Brand Operations

Who is Fran Connect?

Fran Connect is the leading enterprise software provider for franchise and multi‑location businesses. For 25+ years, the Fran Connect AI‑powered platform has served as the backbone for sales, operations, and marketing for over 1,500 brands and one million locations worldwide. Iconic brands such as Bojangles, Capriotti’s, Gold’s Gym, Neighborly, and Papa John’s rely on Fran Connect to expand locations, streamline unit operations, enhance collaboration, and improve profitability.

Backed by private equity investor Serent Capital, Fran Connect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada. For more information on Fran Connect, visit

At Fran Connect
, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi‑location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well‑being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact.

Joining Fran Connect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi‑location businesses. If you’re looking for a place where you can grow, contribute meaningfully, and be part of something bigger
, we’d love to have you on our team!

We’re hiring a Senior Product Manager to own RizePoint, Fran Connect’s Brand Consistency and Quality Operations product. This role focuses on evolving a mature, mission‑critical operations platform — balancing rigor and compliance with usability, scalability, and modern workflows that support both corporate teams and in‑store operators. You’ll partner closely with Design and offshore engineering teams in India to define strategy, drive outcomes, and deliver continuous improvements on a monthly release cadence.

• Own the product vision, roadmap, and execution for RizePoint and Fran Connect’s Brand Consistency & Quality Operations capabilities.
• Evolve audit, inspection, corrective action, and standards management workflows for multi‑unit franchise systems.
• Balance compliance rigor with usability for field users, operators, and corporate stakeholders.
• Partner with Design to modernize complex operational workflows and improve in‑store adoption.
• Collaborate with Engineering to deliver scalable, performant solutions that support large enterprise customers.
• Use customer feedback, analytics, and business priorities to identify problems and measure success.
• Drive problem definition, requirements, delivery, and iteration on a monthly release cadence.
• Present roadmap decisions, progress, and outcomes to customers and product leadership.
• Ensure timely delivery of product initiatives while maintaining a high standard of quality and usability.

Location:
West Coast, Utah, or local to HQ in Virginia preferred

• 5+ years of product management experience in B2B SaaS
• Experience owning store operations, compliance, audit, or workflow‑heavy enterprise products a plus
• Proven ability to modernize mature products without disrupting critical customer workflows
• Strong product judgment in enterprise and multi‑stakeholder environments
• Excellent communication and stakeholder management skills
• Experience working with offshore engineering teams in India is a major plus
• Comfortable navigating ambiguity, demonstrating a positive approach to change with the ability to adapt and remain effective in evolving environments