Tooling Services Specialist

Position: Tooling Services Specialist (Contract)
**** Satair (an Airbus Services Company)
**** is looking for a
**** Tooling Services Specialist (Contract)
**** to join our Repair & Warranty department based in
**** Herndon, VA**.
*** Focal point of contact for our customers in Americas with regards to tool lease services
* Responsibility for processing the customer's request for tool lease quotations as well as incoming orders
* Ensuring a smooth progress of the order handling and following up according to customers' requirements
* Keeping up the material and logistics activities and the associated services for customer satisfaction
* Proactive notification of the customer about their order status
* Monitoring and reporting of customer KPI
* Interface with all stakeholders to ensure Airbus' commitments towards our customers
* Report status of available Airbus Prop. Tool recertification and lease return available inventory
* Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease/sale/repair opportunities.
* Perform additional duties as assigned.
* Associates degree in Business Administration, Logistics, Procurement or an equivalent combination of education and experience
* 3-5 years of experience in a customer service function
* Demonstrated analytical skills and experience in developing reports describing status of activities
* Authorized to work in the US, Able to work in US without current or future need for  visa sponsorship
* Knowledge of Customer Business & Operations, customer expectations & needs
* Technical Data Awareness
* IT affinity to support the digitalization of manual processes
* Ability to foster and maintain positive relations across functions and stakeholder management
* Ability to work in an international context
* Strong organizational skills with the ability to prioritize tasks effectively
* Extrovert and good communicator
* Excellent problem-solving skills with a keen attention to detail
* Ability to follow-up closely and independently
* Ability to work under pressure & multi-task
* Good coordination and cooperation skills
* Proficiency in English, both written and verbal
* Good analytical and numeracy skills
* PC literacy, including word processing, spreadsheets and database use
* SAP* Excel/G suite, especially Sheets
* Bachelors Degree is highly preferred
* Experience with G Suite
* Previous experience as a Tooling or Repair Specialist in a manufacturing environment
* Additional technical certifications or training is a plus
* Knowledge of aircraft maintenance and/or airline operations
* Knowledge of various hand tools, power tools, machinery, and equipment used in manufacturing processes
* Other business integrated systems

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family! If you want to know more about our business, have a closer look at our website!
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