Customer Support Administrative Assistant

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Airbus Commercial Aircraft is looking for a Customer Support Administrative Assistant (Contract) to join our Customer Services team, based in Herndon, Virginia.

This is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

In this role you will provide administrative support to the team, including but not limited to preparing expense reports, creating purchase order requisitions, updating team member's calendars and organizing and planning weekly meetings.

The Washington, D.C. metro area is home to multiple Airbus offices:
In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

• Online/Call travel booking support using SAP CONCUR tool, or via travel agent (BCD Travel)
• Update & maintain team travel and vacation team calendars. Monitor vacation/sick report using MyPulse tool
• Prepare travel expense reports for reimbursement using CONCUR. This includes at least 3 team leaders and potentially some team members, as needed.
• Review travel expense reports from team members to ensure adherence towards Airbus Travel Policy
• Gather and input updated information related to airlines and needed by management using Salesforce.
• Maintain and distribute customer communications list
• Authorize and maintain a budget spreadsheet for promotional items.
• Create PO requisitions and good receipt using Click n’ Buy tool (for primarily general procurement items)
• Manage & monitor monthly travel budget
• Organize and support the management weekly meeting and prepare the minutes.
• Assist with Customer event organization/meetings and associated booking (knowledge of vFairs (replacement of the Aventri tool)).
• Organize and support yearly team booster event
• Assist with catering working lunch for team workshops

• Administer and coordinate the Know Your Customer (KYC) process for all new Airbus customers and as required for legacy customers.
• Administer and coordinate Airbus World onboarding documentation and connections which includes:
  • Contract customization of the General Data Release Agreement (GDRA), the Maintenance Repair Overhaul Service
    
    S Agreement (MROSA), the Customer Support Agreement (CSA), the Airbus World General Terms and Conditions (including addendums), Company Registration, User Entity Administrator Agreement (UEA), Airbus World quotation, and regular communication with the Airbus World Administration Team.
  • Communicates with Support Contracts staff to ensure all AASC agreements are maintained and up to date in accordance with Airbus policies.
  • Ensures the safe storage and/or archiving of signed agreements, legal documents and other records.
  • Under the guidance and direction of the CSD for MROs, administers and coordinates other special agreements required for lessors/third parties/consultants/aircraft owners (including P2F)/ MRO as owners for teardowns and other hybrid customers
  • Supports the CSD MRO for the liaison with Hamburg EDP Team and administers the US version of the DOSA and EDPSO process with US based Design Organizations and STC Houses.

Other duties as assigned: 5%

• Any other needed administrative duties as assigned

• Educated to 2 year Associate's degree…