Data Center Engineering Operations Technician

Data Center Engineering Operations Technician

Job  | Amazon Data Services, Inc.

How would you like to be a part of Earth’s most customer‑centric company? You would work with teams of front‑line responders who support the operations of some of the world’s most powerful data centers.

Our Data Center Engineering Operations team maintains and operates critical infrastructure systems so that our data centers are always prepared to stand up against any situation. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOTs) help keep them that way by working with the brightest minds from around the globe to test and implement the newest technology and work practices to meet the demands of a changing market.

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack‑level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform preventive maintenance, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Compose technical writing to support the change management program
• Monitor daily work requests, manage to resolution, and execute projects from conception to completion
• On‑site support of contractors, sub‑contractors and vendors, ensuring that all work performed follows established practices, procedures and local legislation
• Work schedule changes depending on specific site needs; shifts can be up to 12‑hours and may rotate on a predefined schedule with on‑call rotations
• Support more than one location/site

Our data centers operate 24/7 and require on‑site presence. This position offers two shift schedule options:

• Option 1:
  Weekend Rotation
  • Days Worked:
    Sunday – Tuesday, plus every other Saturday
  • Weekly Pattern:
    Alternates between 3‑day and 4‑day work weeks
  • Shift
    
    Hours:
    
    5:30 am – 6:00 pm (day shift) OR 5:30 pm – 6:00 am (night shift)
• Option 2:
  Weekday Rotation
  • Days Worked:
    Wednesday – Friday, plus every other Saturday
  • Weekly Pattern:
    Alternates between 3‑day and 4‑day work weeks
  • Shift
    
    Hours:
    
    5:30 am – 6:00 pm (day shift) OR 5:30 pm – 6:00 am (night shift)

• Time and a half after 40 hours per week
• Night Shift Differential: 13% additional pay (6:00 pm – 6:00 am shifts)
• Maximum hours: 60 hours per week in total (up to 20 hours of overtime)

• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
  • Regularly lift and/or move up to 39 pounds independently
  • Participate in group lifts for 40 + pounds
  • Maintain balance and perform construction tasks while on a ladder
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
  • Work in an environment requiring provided ear protection

This role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment preventive maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). You will maintain, operate, and troubleshoot mission‑critical data center facility equipment including standby diesel generators, 3‑phase electrical systems such as switch gear, UPS units, PDUs, and wet cell batteries, and associated systems.

Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment includes fire/life safety equipment, building automation systems, and general facilities equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that…