Oxford Suites Hermiston - Front Desk Supervisor

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast‑paced, people‑first environment, we’d love to meet you.

• Competitive pay and performance‑based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

The Front Desk Supervisor is responsible for assisting the day‑to‑day operations of the hotel with the guidance and direction of the hotel General Manager. This position will provide leadership, training, and motivation for the front desk staff, while enforcing all company policies and procedures including sanitation and cleanliness standards.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences.
• Register guests, verify registration details, and manage key control.
• Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business.
• Resolve customer complications and complaints by conducting thorough research and determining effective solutions, authorizing revenue allowances only after other alternatives have been offered.
• Remain available to guests at all times at the front desk and coordinate frequently with housekeeping, maintenance, and bistro staff to ensure smooth operations and guest satisfaction

Perform all tasks in compliance with federal, state, local, requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the supervisor or General Manager.

• Ensure accurate room inventory management, report any guest incidents to management, and maintain up‑to‑date availability information in the reservations system
• Assist in Implementation of company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members

• Serve as a role model for front desk agents and other employees
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Assist in the supervision and evaluation of the Front Desk Agents, providing training & guidance, and resolving problems through open communication
• Review time and attendance records, assist in scheduling, monitor compliance with company policies, scheduled breaks and overtime regulations, and addressing any discrepancies in a timely manner
• Obtain sales leads for the sales department and support other hotel functions
• Proactively present solutions to the management team for resolving problems and conflicts
• Attends daily and weekly staff meetings in the Mangers absence

• Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external…