Customer Support Agent

Customer Support Agent - Hermanus
Join a Fast-Growing Fintech Authorised by the South African Reserve Bank
Hermanus, Western Cape (On Site) | R18 000 - R25 000 per month

Our client is a forward-thinking fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services and prides itself on innovation, agility, and service excellence. As part of a small, close-knit team, employees enjoy a collaborative environment where accuracy, communication, and customer trust are at the heart of every interaction.

This role is focused on providing professional, computer-based customer support across multiple digital channels, including Whats App, Facebook, and inbound/outbound calls. You'll assist customers with queries, guide them through the onboarding process, and troubleshoot account-related issue,s ensuring a smooth and positive user experience.

• Provide real-time support to customers via Whats App, Facebook, email, and phone.
• Assist users with onboarding and account verification queries.
• Troubleshoot technical or account-related issues with efficiency and empathy.
• Escalate unresolved issues to the relevant departments when necessary.
• Accurately document customer interactions and maintain up-to-date records.
• Collaborate with compliance and operations teams to ensure seamless service delivery.
• Maintain service standards by responding promptly and professionally to all queries.
• Work scheduled shifts, including weekends and public holidays as required.

• 1-3 years of experience in a customer support or online service role.
• Strong written and verbal communication skills.
• Confident using computers, mobile apps, and online chat tools.
• Calm and professional when handling high-pressure situations.
• Fast learner with excellent attention to detail.
• Team player with a proactive and responsible attitude.
• Comfortable working shifts, including weekends and holidays.