Optical Manager NL- Sam's

Position Summary

Position Summary...

• Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, in‑stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
• Models, enforces and provides direction and guidance to Associates on proper Customer Member service approaches and techniques to ensure Customer Member needs, complaints and issues are successfully resolved within Company guidelines and standards.
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community.
• Ensures compliance with Company and legal policies, procedures and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational and quality assurance reviews, developing and implementing action plans to improve performance, and providing direction and guidance on executing Company programs and strategic initiatives.
• Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace.
• Ensures the provision of quality eyewear by consulting with and educating Members and Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining optical equipment.
• Upholds the Company’s Open Door Policy: meets with Associates, listens to concerns, researches issues, reviews Company policies and procedures and suggests resolution for Associates.
• Coordinates, completes and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, and identifying and addressing improvement opportunities while demonstrating adaptability and promoting continuous learning.
• Respects the individual:
  Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.
• Respects the individual:
  Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Respects the individual:
  Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us through a sense of belonging, eliminating waste, and participating in local giving.
• Act with Integrity:
  Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
• Serve Our Customers and Members:
  Delivers results while putting the customer first, considers and adapts to how, where and when customers shop, and applies the EDLP and EDLC business models to all plans.
• Serve Our Customers and Members:
  Makes decisions based on data, insights and analysis, balances short‑ and long‑term priorities, and considers customers, fellow associates, shareholders, suppliers, business partners and communities when making plans.
• Strive for Excellence:
  Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Strive for Excellence:
  Drives continuous improvements, adopts and encourages the use of new technologies and…