Solutions Officer

About The Role

Housing Solutions Officer

Contract: Fixed Term until March 2028

Location: Hybrid, Blue school House, Home and the Community

Hours: 37 hrs per week

Salary: HC 07 £ 32,062 - £36,363

Closing date: Sunday 5 April 2026

Interviews: wc 13 April 2026

Join Our Housing Solutions Team – Make a Real Difference

The Housing Solutions Team is the Council’s front-line operational housing service, based at Blue school House and forming a key part of the wider Housing Service. We work directly with households who are homeless, at risk of homelessness, or experiencing acute housing need, providing practical support, advice, and meaningful solutions at some of the most challenging times in people’s lives.

Help make a real difference by preventing homelessness and supporting sustainable housing solutions across Herefordshire

We’re looking for a proactive and compassionate Housing Solutions Officer to join our dedicated Housing Team. This vital role focuses on preventing homelessness wherever possible, providing early intervention and expert advice, and helping residents across the county access safe, sustainable housing options.

Key Responsibilities:

• Prevent Homelessness: Provide comprehensive housing advice and early intervention to help residents maintain tenancies and avoid homelessness wherever possible.
• Case Management: Take and assess homelessness applications, conduct interviews, and make decisions in line with Part VII of the Housing Act 1996
  , as amended by the Homelessness Reduction Act 2017
  , the Code of Guidance
  , and relevant Council policies
  .
• Housing Options Advice: Deliver advice on all available housing options
• Partnership Working: Collaborate with Home Point
  , Registered Providers, private landlords, and other partners to ensure fair allocation of accommodation and maximise the availability of housing stock across the county.
• Safeguarding: Always prioritise the wellbeing of vulnerable individuals and families when carrying out housing duties.

The Person We Are Looking For:

• Compassionate and empathetic – able to understand and respond sensitively to households in crisis.
• Strong communicator – able to explain complex information clearly and provide practical advice.
• Organised and detail-oriented – capable of managing multiple enquiries efficiently while maintaining accurate records.
• Team player – willing to support colleagues and contribute positively to a collaborative working environment.
• Resilient and adaptable – able to work in a fast‑paced, high‑demand environment and manage challenging situations calmly.
• Customer‑focused – committed to delivering excellent service and achieving positive outcomes for households in housing need.
• Proactive and solution‑focused – able to identify issues early and help find the best possible housing solutions.
• Experienced or knowledgeable – in housing legislation, homelessness prevention, and tenancy sustainment

To arrange an informal discussion about this role with Vicky Baker, Housing Solutions Team Lead, please contact CWrecr

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• A supportive and collaborative team environment.
• Opportunities for professional development and career progression.
• The chance to make a tangible difference to the lives of residents across Herefordshire
• Salary range of £32,062 to £36,363 per annum
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job‑sharing, part‑time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

• Work within a supportive, multidisciplinary environment.
• Make a meaningful impact on people’s…