Response Co-ordinator; Operations Center

Response Co-ordinator (Operations Center Hereford)

Join to apply for the Response Co-ordinator (Operations Center Hereford) role at Concentric
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Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds, we deliver intelligence, risk analysis, threat management, executive protection, security operations, and business resiliency solutions worldwide.

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Our services include strategic advisory, risk assessments, physical protection, threat intelligence, open‑source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world. We do this by following our core values:
Integrity – Collaboration – Relationships – Excellence – Creativity – Results.

NOTE: This position requires working onsite at our Hereford, UK headquarters. Candidates must be able to work in the office full-time.

The Response Coordinator serves as a critical member of SPS Global’s Security Operations team, responsible for monitoring global events, managing incident response, supporting field operations, and ensuring the safety of personnel and assets worldwide. The role operates 24/7 and acts as the first point of contact for incident reporting and escalation.

• Continuously monitor open‑source intelligence, commercial platforms, internal communication channels, and travel alerts to identify emerging threats or disruptions.
• Assess the relevance and credibility of global incidents (e.g., civil unrest, terrorism, natural disasters, cyber threats) and accelerate escalation in accordance with SOPs.
• Compile and disseminate timely threat assessments and situational reports to internal stakeholders and clients.
• Act as a central point of contact for reporting and coordinating responses to incidents affecting SPS personnel, clients, or operations.
• Follow established response protocols to manage critical incidents, ensuring accurate documentation and communication throughout the event’s lifecycle.
• Liaise with security, operations, and client teams to coordinate safe travel, emergency support, or evacuations when needed.

• Maintain oversight of employee and contractor travel, especially in high‑risk areas, and mitigate risks through pre‑travel advisories and monitoring.
• Support logistics such as travel bookings and accommodations outside of regular business hours.
• Monitor and manage critical systems, including alarm platforms, GPS tracking, and communications systems, ensuring functionality and escalating issues as necessary.

• Serve as the first point of contact for incoming calls, client concerns, and internal security issues.
• Maintain close coordination with regional security teams, clients, and leadership to support continuity of operations.
• Provide regular updates and intelligence briefings to leadership, clients, and operational teams.

• Ensure all incidents and responses are accurately logged and documented in accordance with internal SOPs and regulatory standards.
• Adhere to SPS Global’s operational, ethical, and compliance standards at all times.
• Maintain a strong understanding of SPS operational procedures and contribute to the improvement of response protocols.

• Prior experience working in a GSOC or similar operations center/call center would be advantageous.
• This is a full‑time position consisting of 8‑hour shifts:
  • Shifts may include four Night shifts (11:00 pm – 7:00 am), four Morning shifts (7:00 am – 3:00 pm), or four Late shifts (3:00 pm – 11:00 pm), followed by four Rest Days.
  • Shift system…