Customer Advisor

Customer Advisor – Building & Hardware / Seasonal & Outdoors Department

Part Time – 2 x 30 h / 1 x 24 h per week on building & hardware day; 2 x 30 h / 1 x 20 h per week on seasonal/outdoors day.

Shifts available – Monday – Sunday, 07:00 – 22:00.

UK notional hourly rate – £12.71 per hour.

B&Q Hereford – We believe anyone can improve their home to make life better. Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Join our team and become an expert advisor. An inspiration and a guide. The person who knows every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint‑mixing and cutting timber, but truly great customer service will be your main aim.

• Provide expert advice on building, hardware and seasonal/outdoor products.
• Drive sales and achieve sales targets.
• Manage stock, set up displays and keep the store visually appealing.
• Assist customers with paint‑mixing, timber cutting and other technical questions.
• Use new technology to enhance customer service and optimise store operations.

• Friendly, outgoing and enthusiastic about home improvement.
• Great at working in a team and flexible to work on a rota that includes weekends, evenings and bank holidays.
• Happy to help, eager to learn and just a little bit obsessed with home improvement.
• Experience in sales or customer service desirable but not required.

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

Well‑being means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits. In addition to a competitive salary, our benefits package includes an award‑winning pension scheme, Share Save options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

• Entry level

• Part‑time

• Other

• Retail

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