Aftersales Manager

Aftersales Manager

The Role

We are seeking an experienced and commercially focused Aftersales Manager to lead and develop the Service, Parts and Workshop functions within a busy automotive operation. This role is responsible for driving performance, profitability and customer satisfaction while ensuring full compliance with manufacturer and company standards.

Key Responsibilities

* Manage the day-to-day operation of Service, Parts and Workshop departments

* Drive aftersales revenue, profitability and departmental KPIs

* Lead, motivate and develop Aftersales teams, including Service Advisors, Technicians and Parts staff

* Ensure outstanding customer experience and high CSI scores

* Maintain full compliance with manufacturer standards, health & safety and audit requirements

* Control departmental budgets, labour sales and parts margins

* Monitor productivity, efficiency and workshop utilisation

* Handle escalated customer issues and complaints professionally

* Work closely with the General Manager / Dealer Principal to implement business strategies

The Ideal Candidate

* Proven experience as an Aftersales Manager or strong Service Manager ready to step up

* Strong commercial awareness and KPI management experience

* Excellent leadership, communication and people management skills

* In-depth understanding of service, parts and workshop operations

* Confident managing performance, processes and compliance

* Experience working in a franchised dealership environment (preferred)

* Full UK driving licence

What’s On Offer

* Competitive basic salary with attractive bonus structure

* Company car or car allowance

* Manufacturer training and ongoing development

* Clear progression opportunities within a growing dealer group

* Pension scheme and additional company benefits

* Supportive and professional working environment