Senior HR Advisor

About The Role

Senior HR Advisor

Location: Moreton on Lugg, Herefordshire, United Kingdom

Type: Permanent, Full Time

Working Pattern: Onsite – Office hours. Flexibility will be required to support seasonal peaks and operational needs.

As our business continues to grow, we are looking for a Senior HR Advisor to join our People team and play a key role in supporting a fast-paced operational environment. This is an exciting opportunity to influence employee experience, provide expert HR advice, and work closely with operational leaders to ensure a fair and compliant workplace.

If you thrive in a high-volume, operational setting and enjoy coaching and supporting managers to handle complex people matters, this is the role for you.

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

As our business continues to grow we are recruiting for a talented Senior HR Advisor to join our growing team.

Why not come be a part of our journey to success and take advantage of all MandM can offer you!

✨ Competitive Salary:
Your talent deserves recognition.

🏆 Company bonus:
We succeed, you benefit

🚀 Career Growth:
Opportunity to grow

🎁 Staff Discounts:
Stay stylish with our exclusive discounts.

🏦 Company Pension:
Secure your financial future.

🏖️ Generous Holiday Allowance:
Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week

🎁 Birthday Delight:
Take your special day off to celebrate YOU

🚗 Free Parking

💊 Health & Wellbeing programme; including critical illness insurance

🛒 Access to the staff shop from day one: further discounts available on a wide range of clothing items

As Senior HR Advisor, you will provide expert HR support and guidance to managers and employees across our operational teams. Your focus will be on employee relations, compliance, and coaching managers to handle day-to-day people matters with confidence.

• Act as first point of contact for managers on employee relations including disciplinaries, grievances, investigations, absence and performance management
• Serve as an escalation point for complex HR issues
• Provide practical, solutions-focused HR advice to managers and employees

• Guide managers to build confidence and capability in handling people matters
• Ensure fair, consistent, and compliant decision-making
• Deliver training to operational leaders on core HR activities

• Support recruitment activity during peak periods
• Ensure accurate and timely processing of contractual changes and HR documentation
• Monitor absence, parental leave, and long-term sickness management
• Attend relevant meetings and represent HR as required

• Keep up to date with employment legislation and ensure policies are implemented
• Maintain person-identifiable data in line with Data Protection regulations

✨ Proven experience as an HR Advisor or Senior HR Advisor within a fast-paced operational environment such as logistics, retail or manufacturing

✨ Strong employee relations expertise and confidence managing complex casework

✨Experience supporting frontline or shift-based teams

✨Solid knowledge of UK employment law and HR best practice

✨Excellent communication and relationship-building skills

✨CIPD qualification or working towards – desirable

✨Proactive, resilient and solutions-focused mindset

• Be part of a growing People team with influence across operational HR
• Work in a fast-paced, dynamic environment
• Directly shape employee experience and support line managers
• Opportunity to develop your HR career and progress into more senior roles

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

✨ Integrity

✨ Teamwork

✨ Accountability

✨ Entrepreneurial approach