Assistant Manager - Sidings & Tracks Hospitality

About The Role

Are you passionate about delivering exceptional guest experiences? We are looking for an Assistant Manager for our Sidings Cafe and new Tracks outdoor pizzeria. If yes, please read on for your next adventure.

Due to the continuing popularity of the Sidings First Class café carriage and our new pizzeria at Tracks, we are looking to recruit a customer focused assistant manager. In the Sidings we offer an a la carte brunch style menu opening between 9am - 4pm, 7 days per week and a new pizzeria opening Friday, Saturday & Sundays. There is flexibility with rotas for 2 days offer per week, this role will require weekend working and evenings.

The right candidate will be supporting the Manager on shift and cover in the Manager's absence.

We offer great onsite facilities including subsidised restaurant and free on site gym, group pension scheme, income protection, life assurance, private healthcare, free parking with access to charge electric cars.

In this role, you will be:

• Assist in the overseeing in daily operations of the Sidings & Tracks, ensuring smooth and efficient workflows with a hands on approach in a welcoming environment.
• Ensure compliance with health & safety, food safety, and licensing regulations.
• Ensuring guests are served quickly and efficiently in a professional manner.
• Assist in maintaining stock levels, liaising with suppliers to ensure timely replenishment of products.
• Handling enquiries, complaints and feedback professionally.
• Lead by example, whilst championing a guest first culture across the team.
• Assist with organising events, teastings or seasonal displays.
• Support the manager in managing budgets.
• Oversee cash handling, and ensure adherence to financial procedures.
• Assist the manager in training and development of staff.

We offer on top of your salary a share of tips as well as other benefits.

The ideal candidate will have/be:

• Previous relevant experience in hospitality or a customer-focused environment with supervisory experience.
• Relevant industry qualifications - preferred.
• Proven understanding of hospitality operations such as service flow, food safety, licensing.
• Competent in basic financial process (cash handling, stock control, rota support).
• Proven effective organisational skills and evidence of attention to detail.
• Ability to multi-task and work in a fast paced environment.
• Proven ability to think on your feet with a proactive approach to problem solving.
• Leadership skills to enable cover in the Manager's absence.
• Ability to be flexible with working hours, this role covers 7 days per week on a rota and includes weekends and evening hours. (2 days off per week)

Key competencies:

• Customer focus
• Team leadership
• Problem solving
• Organisation and time management
• Attention to detail
• Adaptability
• Commercial awareness

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.