Referral and Scheduling Co-ordinator

Referral and Scheduling Coordinator

Home First – Hoople Care is an Urgent Care and Reablement service supporting adults to remain independent and return home safely following hospital admission or crisis. We work closely with health and social care partners to deliver timely, responsive, and person‑centred support.

Salary: £26,550 |

Location:

Auxillium House, Legion way, Hereford |

Hours:

37 hours (including some weekend cover) | Disclosure:
Enhanced DBS required.

We are looking for an organised, proactive and adaptable Referral and Scheduling Coordinator to join our busy multidisciplinary team.

This is a varied and fast‑paced role at the heart of the Home First service. You will be the first point of contact for all enquiries about referrals, coordinating assessments, and ensuring support visits are scheduled efficiently. You will play a key role in supporting managers to maximise service capacity, ensuring safe and timely discharges, and responding to urgent care referrals.

• Act as the first point of contact for all enquiries about service referrals.
• Support managers to manage referral waiting lists, ensuring timely responses and risk reduction.
• Plan, coordinate and update support visits, rotas and service schedules.
• Allocate work to Reablement Workers and Assessment and Review Officers.
• Maximise service capacity through effective scheduling, route planning and use of resources.
• Calculate reasonable travel times, mileage and staff rounds.
• Coordinate and allocate service assessments.
• Maintain accurate records across in‑house databases and systems.
• Work closely with internal teams and external health and social care partners.
• Support with Quality Assurance gathering.
• Complete day to day administrative duties and coordination support to the service and staff.

You will be highly organised, calm under pressure and confident managing competing priorities in a changing environment. You will be able to think creatively to solve problems and work collaboratively with colleagues across health and social care.

• Level 3 qualification in Health and Social Care.
• Experience working with vulnerable adults in a health and/or social care setting.
• Excellent administrative and IT skills, including Microsoft Office and scheduling/rostering systems.
• Strong communication skills, both written and verbal.
• Ability to prioritise workloads and work to tight deadlines.
• Good geographical knowledge of Herefordshire.
• Flexible approach to working hours.

• Experience in a care coordinator or domiciliary care role.
• Supervisory or team‑leading experience.
• Experience working with referral management and scheduling systems.

• Great Pension – 6% employer and 4% employee contributions with Aviva.
• Generous Annual Leave – 26 days + 8 bank holidays (rising to 31 + 8 after 5 years).
• Flexible Holidays – Buy or sell up to 3 days leave (excl. term‑time staff).
• Health & Wellbeing Support – Access to occupational health, short‑term counselling, physiotherapy, and 24/7 confidential counselling.
• Healthcare Cash Plan – Claim back up to 100% of everyday healthcare costs (dentist, optician, physio, 24/7 GP consultations, and more).
• Life Assurance – Up to 3× your annual salary.
• Enhanced Pay – Maternity, paternity and sickness benefits.
• Lifestyle Perks – Discounts on groceries, high‑street shopping, leisure, dining, airport parking, and vehicle maintenance (service, MOT, fuel cards, and insurance).
• Cycle to Work Scheme – Save on a new bike through salary sacrifice.
• Training & Development – Access to high‑quality learning, including care‑specific courses.
• Recommend a Friend Bonus – £500 for successful referrals.
• Annual Bonus – £250 contractual bonus plus additional performance bonuses.

If you would like an informal discussion about the role, please contact the Home First service on

Hoople Care is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Please note:

only shortlisted applicants will be contacted.