Administrator​/Receptionist

Are you looking for a new challenge, working in a fast paced environment? If so this could be the role for you!

To be responsible for providing an effective service for all patients referred to the Radiology Department.

The successful candidate must be flexible, forward thinking and proactive and require a commitment to ensure we provide a high quality service to our patients. This is a challenging role which requires excellent communication and empathy skills.

To contribute to the delivery of a high quality Radiology Service across the Trust and Community.

The position is 37.5 hours. We have a variety of shifts. The hours will include evening, weekends and all Bank Holidays as we work 365 days a year, although this is worked on a rotational and fair basis. The successful candidate will be required to work at both the County Hospital site and the Community Diagnostic Centre

• To work together with other staff to promote a smooth and efficient work flow through the department in which he/she is based.
• To be proactive and forward thinking.
• To participate in a range of shifts, to include evening and weekend shifts as required, in line with service requirements and demands. This also includes working across our 2 sites (County Hospital and Diagnostic Centre) as and when required.
• To assist the Radiology Admin Manager in undertaking regular reviews of the office protocols and guidelines by providing advice on changes in working processes.
• To undertake any other clerical duties that may be necessary for the speedy progression of both results and patients through the department to include secretarial support as required

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values
-Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Please see the attached job description and person specification for more information about the role and responsibilities.

• Good Standard of General Education
• Computer Literacy

• Ability to effectively communicate verbally both on the telephone and face to face to a wide range of people
• Ability to work under pressure and deal with difficult and stressful situations
• Good telephone manner

• Previous Clerical/Admin Experience and worked with the General public
• Experience of working within a Call Centre or Customer Service environment or equivalent
• Knowledge of Hospital IT systems
• Customer Service training

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.