Telecare & Technology Enabled Care; TEC Service Officer

Job Overview

Contract
:
Permanent
Location
:
Hereford
Hours
: 18.5 hours (Part-time)
Salary
: £25,989 - £28,142 (Pro Rata)
Closing Date
:
Thursday 22nd January

We are seeking a Telecare & Technology Enabled Care (TEC) Service Officer to join our Independent Living Services team. In this role you will support adults in living safely and independently by delivering personalised telecare and assistive technology solutions.

• Support the planning, administration and delivery of telecare and TEC services in line with OT/AEO assessments.
• Undertake financial, clerical and administrative tasks, including equipment requisitions, purchase orders and data entry across relevant IT systems.
• Assist with service performance reporting, collating and maintaining accurate service user data, financial transactions and equipment monitoring.
• Work collaboratively with internal colleagues and external partners to ensure an integrated service that meets current and future needs.
• Promote user choice and participation, supporting service users and carers to achieve outcome‑led, personalised goals.
• Respond to changing service requirements while adhering to statutory frameworks such as the Care Act 2014.

Internal:
Independent Living Services colleagues, OT/AEO officers, finance and revenue teams, commissioners and brokers.
External:
Service users and carers, community equipment store managers, TEC suppliers, NHS colleagues and statutory agencies.

• Experience in delivering administrative support in health or social care.
• Knowledge of telecare, assistive technology and personalised support solutions.
• Strong data entry, record‑keeping and financial transaction monitoring skills.
• Effective communication with service users, carers, colleagues and external providers.
• Flexible, proactive and able to respond positively to changing demands.
• Committed to safeguarding and promoting the welfare of adults.

• Competitive salary range £25,989 - £28,142.
• Local Government Pension Scheme (LGPS) enrolment.
• Clear career progression pathways.
• Annual leave 31 days plus bank holidays (pro rata) and option to purchase 10 additional days.
• Flexible working including job‑sharing, part‑time hours and agile working.
• Employee Assistance Programme.
• Professional membership fee payment.
• Access to a range of retail, leisure, holiday and health benefits.

Herefordshire Council is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds. Reasonable adjustments to the recruitment process can be requested by contacting [email protected].

We offer a supportive environment that embraces diversity, promotes inclusivity and encourages employee voice. We have employee network groups, collectives and support communities to strengthen employee engagement.

All staff subject to Disclosure and Barring Service checks. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.