Acute & Emergency Administrator

EXTERNAL to NHS staff across Herefordshire & Worcestershire only.

The Acute and Emergency administrator will support a range of administrative functions across the acute and emergency floor, inclusive of ED, AMU and SDEC, in order to support the nursing and medical staff with the daily administration of the areas.

You will need to:

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• be an excellent communicator both written and verbally.
• be polite and welcoming to all which may include patients, staff and visitors. Often you will be the first point of contact of the ward , either in person or on the phone; first impressions count hugely and maintaining confidentiality is very important too.
• be adaptable and flexible to ever changing situations which, during busy times, may mean that you are side tracked from your own work plan and the ability be able to understand that in a health care setting, not every day is the same or predictable all the time
• have knowledge of , or will have the confidence to learn how to use different computer software systems namely at present we use Maxims and access Symphony system
• be organised and have the ability to encourage others to follow your example.
• have a understanding of ordering supplies and managing resources needed for your role

In return for possessing some or all of the above, you will find yourself working as part of a supportive and caring team . We will all support you in developing skills that you will need to master for your role and we look forward to meeting you.

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Our values
-Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Please note:
This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

• Knowledge of patient systems
• Knowledge of a hospital environment

• Computer skills (including intranet, email and data inputting)
• Good communication skills, with tact and diplomacy
• Knowledge and understanding of patient confidentiality
• Ability to handle difficult situation calmly and effectively
• Knowledge of Maxims Computer System or other NHS computer systems

• GCSE in English and Maths or equivalent experience
• IT Qualification or equivalent experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.