Revenues and Benefits Administration Officer

Job Title

Revenues and Benefits Administration Officer

37 per week

Hereford (Hybrid)

Hoople Band B £23,826 per annum

Permanent

15th March 2026

19th March 2026

24th March 2026

This an excellent time to join the Revenues & Benefits team as an Administration Officer.

The Administration Team are the heart of the department and provide crucial support to our Housing Benefit, Council Tax, Business Rates and Revenues teams. You will be responsible for:

• Opening and distributing incoming post, scanning and indexing documents to the relevant departments
• Ensuring prompt dispatch of outgoing post along with provisions of administration support
• Data inputting for projects
• Dealing with our customers on the telephone

In a continuously changing environment you will have the opportunity to work on a variety of projects that promote and sustain improved working practices and assist in our future challenges.

We are seeking highly motivated individuals who are willing to deliver high standards and enjoy working in a fast-paced environment. You will need to have excellent written and oral skills with the ability to be flexible to the changing needs of the service.

We will provide full training for the role. This is an excellent opportunity to join a very busy team and provide key support across our service – a perfect time to start your career in Revenues & Benefits.

Hoople offers 26 days annual leave plus Bank Holidays, rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which includes a range of benefits and discounts across retailers, the option to buy or sell annual leave, a cycle to work scheme and healthcare plans.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

PLEASE NOTE:

Applicants must apply online for this vacancy.

Our vision:
To provide excellent business support services to the public sector and those who work with them.

Our mission:
Creating and building trusted and sustainable relationships in order to deliver business-critical services for our key customers.

Our values:

• Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
• Customer focus - Satisfying our customers and helping them to support themselves
• Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
• Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
• Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals