Salesperson, Retail Sales

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Description

Primarily responsible for providing exceptional service to customers in their buying experience through customer relations, product knowledge, and creating a positive buying atmosphere.

Job Duties

• Sales efficiency through product knowledge, company standards, and customer/company expectations
• Keep abreast of incoming inventory, features, accessories, and how they benefit the customer
• Understand equity and values, and explain depreciation to the customer
• Maintain customer relationships
• Collaborate with the team
• Follow up with customers
• Follow all company safety policies and procedures, and report accidents to a manager or supervisor immediately
• Establish personal income goals that align with dealership standards of productivity and devise a strategy to meet those goals

Position Requirements

• High School Diploma or GED
• Customer relations experience
• Eligibility to qualify for a Sales license
• Valid driver’s license
• Clean MVR – Demo vehicles (including test drives)
• Exceptional industry knowledge – makes, models, features, etc.
• Professional appearance
• Basic computer skills

Qualifications

Character Traits

• Modesty – customers do not respond well to bravado and arrogance
• Conscientiousness
• Achievement orientation
• Self‑motivated – not easily discouraged
• Business acumen – focused on building repeat customers & referrals
• Excellent listener
• Accountability

Skills & Qualifications

• Ability to quickly decipher customer needs
• Listens more than they speak
• No supervisory responsibility
• Regular and substantial contact with others
• Involvement in policy and program discussions, proposals or presentations, negotiation with vendors, and the like
• Handles sensitive, complex, and/or confidential information
• Moderate interpersonal and communication skills to ensure customer requests or needs are met
• Acknowledges and clarifies customer inquiries, requests, or complaints to ensure needs are identified, documented and addressed
• Tasks are multiple and focus on single processes; work is sometimes standardized and sometimes varied
• No responsibility for budget, revenues and/or expenditures
• Performs duties within general company policies, procedures and objectives
• Analyzes problems and performs needs assessments
• Uses judgment in adapting broad guidelines to achieve desired results
• Regular exercise of independent judgment within accepted practices
• Makes recommendations that affect policies, procedures and practices
• Refers exceptions to policy and procedures to the supervisor

Physical Requirements

• Work involves some exposure to moderate risk of accident; requires following basic safety precautions
• Position requires occasional or frequent moderate physical activity, including 40% walking, 45% standing, 5% lifting, and 10% sitting

Entry level

Full-time

Sales and Business Development

Advertising Services