Learning & Development Business Analyst - HR Technology & AI Solutions

Overview

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Overview — The Learning & Development Business Analyst will support the design, development, and delivery of AI-enabled learning technology solutions. You will work closely with the Senior Manager and cross-functional teams to translate business requirements into detailed documentation, execute testing activities, and ensure successful implementation. This is a highly tactical role focused on requirements elaboration, use case documentation, test execution, and day-to-day coordination with technology teams and vendors.

• Translate business needs into detailed functional requirements, user stories, and acceptance criteria
• Document use cases including user journeys, workflows, edge cases, and exception scenarios
• Create and maintain process flow diagrams, data mappings, and solution specifications
• Gather and consolidate feedback from stakeholders to refine requirements
• Maintain requirements traceability and ensure alignment between business needs and delivered solutions

• Develop test plans, test cases, and test scripts based on functional requirements and acceptance criteria
• Execute functional testing, regression testing, and integration testing
• Lead and support user acceptance testing (UAT) sessions with business stakeholders and end users
• Identify, document, and track defects through resolution; validate fixes prior to release
• Validate AI/ML outputs for accuracy and alignment with intended use cases
• Document test results and provide status updates to project leadership

• Support solution design activities by preparing documentation, mockups, and visual aids
• Coordinate with engineering and integration teams on build activities, clarifying requirements as needed
• Assist with pilot deployments, user training, and change management activities
• Gather user feedback post-launch and document enhancement requests
• Support vendor coordination on deliverables, timelines, and issue tracking

• Assist in documenting AI use cases and translating them into technical specifications
• Support the evaluation and testing of AI-driven features for usability and learner engagement
• Help validate that AI implementations meet data privacy and security requirements
• Stay current on AI tools and learning technology trends; share insights with the team

• 5+ years' experience as a Business Analyst, writing functional requirements, user stories, and acceptance criteria
• 3+ years' experience in Learning Technology, L&D Systems or related field
• 3+ years' experience developing test plans and executing UAT
• 2+ years' experience with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast)
• 2+ years' experience working with agile development teams and tools (e.g., Jira, Azure Dev Ops)

• Strong documentation, communication, and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Exposure to AI concepts and tools (e.g., generative AI platforms, large language models) and their application in learning
• Familiarity with enterprise system integrations (APIs, xAPI/LRS, SSO)
• Background in instructional design or learning experience design
• Healthcare, retail, or pharmacy industry experience

• Bachelor's degree in Learning & Development, Instructional Design, Information Systems, Business, or related field

40

Full time

The typical pay range for this role is:

• $83,430.00 - $

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base…