Accounts Receivable Manager

Aladdin Temp-Rite designs, manufactures and sells meal-delivery systems, equipment and tray-top supplies for the healthcare industry. Weve been the recognized leader in healthcare food service for more than 50 years.

Youll find our products in thousands of hospitals and healthcare facilities throughout North America and beyond. Our engineering, product design, manufacturing, and support teams are all based in our 350,000 sq. ft. HQ and manufacturing facility located in Hendersonville, TN, just outside of Nashville.

Aladdin employees will always be the first to help healthcare providers improve their mission of caring for others. With innovations in new products and technology, combined with made-in-America quality and exceptional customer service, our commitment to creating a difference goes beyond just a business philosophy. Were dedicated to helping people in need.

Job Summary

The Accounts Receivable Manager oversees and strategically manages the organizations accounts receivable function, ensuring timely and accurate billing, collections, cash application, and revenue recognition support. This role leads the A/R team, establishes best practices, strengthens internal controls, and partners with Finance, Sales, and Operations to optimize cash flow, minimize credit risk, and improve customer experience.

Duties and Responsibilities

Leadership & Team Management

• Leads, mentors, and develops the Accounts Receivable team, including billing, collections, and cash application functions.
• Sets department goals, performance standards, and KPIs aligned with company cash flow and financial objectives.
• Conducts performance evaluations, provides coaching, and manages performance improvement plans as needed.
• Oversees recruiting, hiring, onboarding, and training of A/R staff.
• Allocates workloads, establishes priorities, and ensures appropriate staffing levels to meet business demands.

Accounts Receivable Operations

• Oversees the full accounts receivable lifecycle, including invoicing, collections, cash application, credit management, and account reconciliations.
• Ensures invoices are generated accurately and timely in accordance with contractual terms and company policy.
• Reviews and approves credit limits, payment terms, and collection strategies based on customer risk profiles.
• Resolves escalated customer billing disputes and collection issues.
• Oversees write-offs, adjustments, and refund processing in accordance with approval authority and policy.

Credit, Collections & Cash Flow Optimization

• Develops and enforces credit and collection policies to minimize bad debt while maintaining positive customer relationships.
• Monitors accounts receivable aging, delinquency trends, and customer payment behavior.
• Partners with Sales and Customer Service to resolve payment issues and prevent recurring disputes.
• Identifies opportunities to accelerate cash collections and improve Days Sales Outstanding (DSO).

Compliance, Controls & Audit

• Establishes and maintains strong internal controls to ensure compliance with GAAP, company policies, and applicable regulations.
• Ensures compliance with legal and regulatory requirements related to billing and collections practices.
• Supports internal and external audits by preparing documentation, responding to inquiries, and addressing findings.
• Oversees accurate customer master data maintenance and documentation.

Reporting, Analysis & Process Improvement

• Prepares and analyzes A/R reports, including aging, DSO, cash forecasts, and collection effectiveness metrics.
• Provides regular reporting and insights to Finance leadership on A/R performance and risks.
• Leads process improvement initiatives, including automation and system enhancements, to improve efficiency and accuracy.
• Develops and documents A/R policies, procedures, and standard operating practices.

Cross-Functional Partnership

• Collaborates with Accounting to support month-end and year-end close activities and revenue reconciliation.
• Partners with Sales, Legal, and Finance on contract reviews, billing terms, and dispute resolution.
• Acts as a key point of contact for escalated customer and internal stakeholder issues related to accounts receivable.

Required Skills/Abilities

• Strong leadership, people management, and team development skills.
• Excellent verbal and written communication skills, including negotiation and conflict resolution.
• Advanced analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and experience with ERP and A/R systems.
• Thorough understanding of accounts receivable processes, credit management, and collections practices.
• Knowledge of applicable laws and regulations governing billing and collections.
• High attention to detail with the ability to manage multiple priorities and deadlines.
• Professional judgment and discretion in handling sensitive financial matters.

Education and Experience

• Bachelors degree in Accounting, Finance, Business Administration, or a related field required (or equivalent experience).
• Minimum of 5 years of progressive accounts receivable…